Web & Mobile Development
Build high-performance digital experiences for every screen.
Our Tech Stack: React, JavaScript, Node.js, HTML5
From sleek web interfaces to cross-platform mobile apps, we build for speed and scalability.
YOUR BPO PARTNER IN
Kosovo's trusted BPO outsourcing partner for Customer Support, Back Office Operations, and Tech Development. Serving global companies across the US, Europe, and UK with GDPR-compliant, 24/7 dedicated teams.
24/7
Coverage
CET
Time Zone
GDPR
Secure
30,000+
Talent Pool
Industry Recognition
Ranked as a Top Global Agency for Spring 2026
Recognized for high-performance outsourcing, technical excellence, and operational stability.
Proven Results
Real Numbers From Real Partnerships
4.91/5
CSAT Score
Consistent customer satisfaction maintained across 71,500+ interactions
UK E-commerce Partner91
NPS Score
Industry-leading loyalty score achieved through empathy-driven support
UK E-commerce Partner-73.5%
Churn Reduction
Dramatic drop in customer churn through proactive quality management
UK E-commerce Partner71.5k+
Chats Handled
High-volume live chat managed with under 1 minute response time
UK E-commerce PartnerOLYMP is a dedicated BPO outsourcing partner based in Prishtina, Kosovo, serving businesses across the US, Europe, and the UK. Built on stable full-time teams and transparent processes, we deliver consistent, high-quality customer support, back office operations, and tech development without the overhead of traditional hiring. By choosing OLYMP, you gain a Kosovo-based outsourcing partner that scales with your business while protecting your quality standards.
We provide specialized outsourcing support across Customer Care, Back Office Operations, and ICT Services ensuring your essential business functions are handled by dedicated, GDPR-compliant teams operating 24/7 from Kosovo. Our model is built on full-time employees, not shared agents. This means deeper brand knowledge, higher accountability, and long-term operational stability. We believe in partnerships, not just contracts.Explore our full service offering
Our Technical Expertise
Web, Software & Cloud Solutions
OLYMP provides end-to-end digital solutions, from web apps to cloud infrastructure, ensuring efficiency, reliability, and scalability.
Software Engineering
Custom-built logic designed to handle your business complexity.
Our Tech Stack: Java, Python, Backend APIs
Robust, secure software solutions tailored to automate your unique internal workflows.
Data Architecture & ETL
Turn your raw data into a competitive advantage.
Our Tech Stack: SQL, Data ETL Tools, Python, BigQuery
We architect clean data pipelines and manage complex migrations with zero downtime.
Cloud & Infrastructure Support
Reliable hosting and support on the world's biggest platforms.
Our Tech Stack: AWS, Azure, GCP
Expert support for cloud migration, security auditing, and 24/7 infrastructure monitoring.
Primary Language Support
English
C2 ProficiencyFull Multilingual Support
German
Italian
French
Dutch
Turkish
Spanish
GermanItalianFrenchDutchTurkishSpanishOptimization
"Efficiency is not just about cutting costs; it's about reallocating resources to where they matter most."
Discover your potential overhead reduction with oursavings calculatorExpertise Across Sectors
Industries We Support
OLYMP provides specialized support across diverse global sectors, adapting our workflows to the unique demands of your industry.
E-commerce & Retail
Order Processing • Returns • Peak ScalingHigh-volume customer inquiries, order processing, and returns.
Healthcare & HealthTech
Patient Scheduling • Billing • ComplianceInquiry handling and medical records processing.
Technology & SaaS
Technical Support • Tier 1 & 2 • Custom DevTechnical troubleshooting, user onboarding, and dedicated developers.
Insurance
Claims Support • Policy Inquiries • AdminOutbound follow-ups and document processing.
Telecommunications
Billing Issues • Service Activation • OutagesMulti-channel support for technical queries and order management.
Travel & Hospitality
Booking Changes • 24/7 Live Chat • Virtual AsstReservation management and itinerary support.
Logistics & Supply Chain
Order Tracking • Shipment Follow-up • DataWorkflow coordination and custom tracking.
Real Estate
Property Inquiries • CRM Mgmt • ViewingsVirtual assistance and routine administrative workflows.
Education & EdTech
Enrollment • LMS Development • SupportMulti-channel support, student enrollment.
No Matter Your Industry, OLYMP Supports Your Business Needs with Care and Commitment
Learn about the OLYMP wayOLYMP BPO — Kosovo's Leading Business Process Outsourcing Company Since 2018
OLYMP BPO is a premier business process outsourcing company headquartered in Prishtina, Kosovo, founded in 2018. We serve companies across the United States, United Kingdom, and European Union with dedicated customer support outsourcing, back office operations, and technical development teams. Our GDPR-compliant operations run 24/7 from the CET timezone, providing seamless coverage for all major global markets.
Customer Support Outsourcing from Kosovo
Our multilingual customer support teams deliver omnichannel support including live chat, email, inbound call handling, outbound sales and lead generation, technical support tier 1 and tier 2, and helpdesk and ticketing management. Agents hold C2 English proficiency with native-level capability in German, French, Italian, Spanish, Dutch, and Turkish. We serve e-commerce, SaaS, healthcare, insurance, telecommunications, travel, logistics, real estate, and education sectors.
Back Office Outsourcing Services Kosovo
OLYMP BPO delivers precision back office operations from Prishtina, including data entry and processing, order management and tracking, virtual assistance, administrative and scheduling support, workflow monitoring, and document and records management. All services are fully GDPR compliant with enterprise-grade security infrastructure.
Tech Development Outsourcing Kosovo
Our dedicated software development teams build full-stack web and mobile applications using React, Node.js, Python, Java, and SQL. We deliver data architecture and ETL pipelines using BigQuery, and provide cloud and infrastructure support on AWS, Azure, and Google Cloud Platform. Custom software engineering and backend API development available for US, UK, and EU technology companies.
Why Kosovo is Europe's Top BPO Destination in 2026
Kosovo is ranked the number one safest country in Europe and number three globally in 2025 and 2026 with a personal safety rate of 89 percent. The country operates in the CET timezone, UTC plus one, providing real-time overlap with all European markets and meaningful early morning and late evening coverage for US Eastern time businesses enabling true 24/7 follow the sun operations. Kosovo offers 50 to 60 percent cost savings versus Western European outsourcing with a talent pool of over 30,000 skilled professionals and one of the youngest workforces on the continent.
Proven BPO Performance Results
OLYMP BPO has achieved a 4.91 out of 5 CSAT score across over 71,500 customer interactions for our UK e-commerce partner. We maintain a net promoter score of 91 and have driven a 73.5 percent reduction in customer churn through proactive quality management and empathy-driven support. Our 1 to 10 supervisor to agent ratio ensures consistent enterprise-grade output with attrition rates three times below industry average.
GDPR Compliant BPO with Enterprise Security
All OLYMP BPO operations are fully GDPR compliant and UK GDPR compliant under the Data Protection Act 2018. Security infrastructure includes Microsoft Purview, Intune, Symantec Endpoint DLP, Teramind, and Staffcop. Dual ISP redundancy, UPS backup power, biometric access, and 24/7 surveillance ensure maximum uptime and data protection for all clients.
Impact Sourcing and Ethical BPO Kosovo
OLYMP BPO is a certified impact sourcing provider targeting 70 percent women employees, supporting Kosovo communities where female labor force participation sits below 20 percent. Our operations are CSRD ready and ESG aligned, providing social impact data for corporate sustainability reporting. Businesses partnering with OLYMP meet both financial targets and social responsibility goals simultaneously.
Industries Served by OLYMP BPO Kosovo
- E-commerce and retail customer support outsourcing
- Healthcare and HealthTech BPO services
- Technology and SaaS customer support and development
- Insurance back office outsourcing and claims support
- Telecommunications billing and technical support
- Travel and hospitality 24/7 live chat and reservations
- Logistics and supply chain order tracking and support
- Real estate virtual assistance and CRM management
- Education and EdTech enrollment and student support
BPO Cost Savings Calculator
Compare US outsourcing rates versus Kosovo BPO rates across seven specialized roles. Calculate annual savings, monthly savings, total cost of ownership, and shift premiums for 24/7 follow the sun operations. Businesses typically save 50 to 70 percent versus US in-house hiring costs. Available as a Chrome extension for instant savings calculation.
Industry Recognition and Awards
OLYMP BPO is ranked as a top global agency for Spring 2026 on 50Pros, recognized on Clutch, The Manifest, Tech Behemoths, GoodFirms, Design Rush, Selected Firms, Outsource Accelerator, and Crunchbase for high-performance outsourcing, technical excellence, and operational stability in Kosovo and the Western Balkans region.