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About Us
OLYMP is a BPO company based in Prishtina, Kosovo, working mainly with clients in the US , Europe and the UK. Our focus is simple. Build stable teams, delivering consistent quality at every stage of the process.
We believe people are the foundation of every successful outsourcing partnership. From the outset of every partnership, we build dedicated teams that are highly trained, dependable, and focused on delivering consistent day-to-day performance. Kosovo serves as a strategic outsourcing hub, offering a young and highly motivated workforce, robust infrastructure, and a dynamic business environment that supports sustainable, long-term international partnerships.
Why Choose Kosovo for Outsourcing?
Kosovo offers a strategic European location in the CET time zone, enabling seamless coordination with clients in Europe, the US, and the UK. The workforce is young, educated, and multilingual, with strong proficiency in English and additional support available in German, French, Italian, Dutch, and Spanish upon request. Labor costs remain competitive while maintaining high service quality. Coupled with reliable internet infrastructure and a supportive business environment, Kosovo has become a growing hub for ICT and BPO services.
Strategic European Location
Situated in the Central European Time (CET) zone, Kosovo offers seamless coordination with European and US clients. Its proximity ensures efficient communication and collaboration, making it an ideal nearshore/offshore outsourcing hub
Multilingual Talent Pool
Kosovo boasts a young, educated workforce proficient in multiple languages, including English, German, French, Italian, Dutch, and Spanish. This linguistic diversity enables businesses to cater to various international markets effectively.
Competitive Labor Costs
The country offers high-quality services at competitive rates, providing businesses with cost-effective solutions without compromising on quality.
Skilled and Educated Workforce
With a significant portion of the population under 25, Kosovo has a dynamic and well-educated labor force. Many individuals have received training from local, European, and American institutions, ensuring a pool of qualified professionals.
Robust Infrastructure and Connectivity
Kosovo has invested in modern infrastructure, including high-speed internet and reliable transportation networks, facilitating smooth business operations and connectivity with global markets.
Supportive Business Environment
The government of Kosovo actively supports foreign investments by offering incentives, streamlined processes, and a favorable regulatory framework, encouraging international businesses to establish operations,
Growing ICT and BPO Sector
The ICT and BPO sectors in Kosovo have seen significant growth, attracting both multinational companies and local startups. This expansion reflects the country's commitment to becoming a leading destination for outsourcing services.
Our Services
Customer Support
Inbound Call Handling – questions, complaints, inquiries
Outbound Calling – sales, lead generation, surveys, appointment setting
Live Chat Support – 24/7 engagement
Email Support – quick and professional responses
Technical Support (Tier 1 & Tier 2)
Helpdesk Solutions – ticketing and resolution management
Back Office Support
Data Entry & Data Processing
Order Management – tracking, returns, billing
Virtual Assistance – admin tasks, scheduling, follow-ups
Custom Software & Technical Solutions
Dedicated software developers and programmers for tailored projects
Web and application development support
Technical solutions designed to meet specific client needs
Industries
E-commerce & Retail
We handle customer inquiries, order tracking, returns, and refunds to ensure a seamless shopping experience for your buyers.
Technology & SaaS
We help software companies with onboarding, technical troubleshooting, and customer success management to improve user experience.
Telecom
We provide customer care, billing inquiries, technical support, and retention services to keep your subscribers connected and satisfied.
Real Estate
From lead generation to appointment confirmation, we support real estate firms in staying connected with potential buyers and sellers.
Travel & Hospitality
Reservation handling, cancellations, itinerary changes, and customer support—all to make every journey smooth for your customers.
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Other Industries
Our flexible model allows us to adapt to any industry that requires customer support, back-office services, or specialized outsourcing.
AI Solutions (COMING SOON)
We are developing advanced AI solutions to complement our BPO services,
designed to enhance efficiency and customer experience:
Impact Sourcing
At OLYMP, we are committed to creating meaningful employment opportunities for women in Kosovo. Our approach combines stable jobs, professional training, and clear career paths, empowering our team members to grow, thrive, and realize their full potential.
Partnering with OLYMP gives clients access to highly skilled and motivated teams in BPO and ICT, while also contributing to a positive social impact. In Kosovo, female participation in the labor market remains low—only about 25% of women are active in the workforce, compared to over half of men. By providing opportunities in sectors like BPO and ICT, businesses can tap into this potential and play a meaningful role in fostering social and economic inclusion.
Through meaningful employment, professional development, and career growth, OLYMP helps women unlock their potential. At the same time, our clients benefit from dedicated, skilled talent and join us in driving lasting positive change in the community.